Season One Begins 01/2025

02/22/2023
2:22PM

FAQS

  1. How do I place an order on your website?

    • You can place an order by selecting the desired items, adding them to your cart, and proceeding to checkout.

  2. What payment methods do you accept?

    • We accept a variety of payment methods, including credit/debit cards, PayPal, and more. You can find the full list at checkout.

  3. Do you offer international shipping?

    • Yes, we offer international shipping. Shipping fees and delivery times may vary by location.

  4. What is your return policy?

    • Our return policy allows for returns within 30 days of purchase. Please review our Returns and Exchanges page for detailed information. Loot boxes cannot be returned but duplicates can be redeemed for store credit

  5. How can I track my order?

    • Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package.

  6. Are there any shipping fees?

    • Shipping fees depend on your location and the shipping method you choose. You can view shipping costs during checkout.

  7. Do you offer express shipping?

    • Yes, we offer express shipping options for faster delivery. You can select your preferred shipping speed during checkout.

  8. What should I do if my package is lost or damaged during shipping?

    • In the rare event of a lost or damaged package, please contact our customer support team, and we’ll assist you in resolving the issue.

  9. Can I cancel or modify my order after it’s been placed?

    • To cancel or modify an order, please reach out to our customer support team as soon as possible. We’ll do our best to accommodate your request.

  10. Are your clothing items true to size?

    • We provide detailed sizing information for each product on our website. We recommend checking these measurements before ordering to ensure the right fit.

  11. What if the clothing item I receive doesn’t fit correctly?

    • If you receive an item that doesn’t fit as expected, you can follow our return or exchange process for assistance.

  12. Do you restock sold-out items?

    • Some items may be restocked based on demand. You can sign up for notifications to be alerted when an item becomes available again.

  13. How can I contact your customer support team?

    • You can reach our customer support team through the Contact Us page on our website or via email at [customer support email].

  14. Do you have a loyalty or rewards program?

    • Not as of now, but we will offer a loyalty program that rewards customers for repeat purchases and referrals. You can learn more about it on our Loyalty Program page.

  15. What is your privacy policy?

    • You can find detailed information about our privacy policy on our Privacy Policy page.

  16. Are my personal and payment details secure when shopping on your website?

    • Yes, we prioritize the security of your data. Our website uses encryption and secure payment processing to protect your information.

  17. Do you offer gift cards?

    • Yes, we offer gift cards that can be purchased and redeemed on our website.

  18. Can I return or exchange sale items?

    • Our return and exchange policy typically applies to sale items. Please review the specific terms on our Returns and Exchanges page.

  19. Are the colors of clothing items on your website accurate?

    • We strive to display colors as accurately as possible, but variations may occur due to screen settings and lighting.

  20. How can I stay updated on your latest arrivals and promotions?

    • You can subscribe to our newsletter and follow us on social media to stay informed about our latest arrivals and special offers.
 

 

 

LOOT BOX FAQS

TYPICAL ODDS:

Here’s a breakdown of the odds for each tier in a loot box, with the “most rare” items having the least chance of being obtained:

- **Most Rare:** 2% chance
- **More Rare:** 10% chance
- **Rare:** 25% chance
- **Less Rare:** 30% chance
- **Least Rare:** 33% chance

This distribution ensures that the most coveted items are the hardest to get, while still providing a good variety of rewards for players.

What is a clothing loot box?

A clothing loot box is a virtual mystery box containing randomly selected clothing items, which adds an element of surprise to your shopping experience.


How do I purchase a clothing loot box?

Visit our website, select the loot box you like, and complete the purchase. You can find them on the shop page under category “loot boxes”. You’ll receive your items once the loot box is purchased.


Can I choose the clothing items in a loot box?

No, loot boxes are designed to be random, and the clothing items inside are a surprise.


What is the tier system for clothing loot boxes?

Our tier system categorizes loot boxes into different levels of rarity, with each tier offering clothing items of varying uniqueness and value.


How do I know the rarity of a loot box?

The rarity of a loot box is indicated by its title and description. They will have different probabilities of receiving items in the tiers such as Most Rare, Rare, or Least Rare. Access our about page for more information about our tier system.


Can I return or exchange items from a loot box?

Unfortunately, we cannot accept returns or exchanges for items received in loot boxes due to their random nature. However, you can redeem some items for store credit.


Are the clothing items in loot boxes of good quality?

Yes, we source high-quality clothing items to ensure you receive items you’ll love.


How often are new loot boxes available?

We regularly release new loot boxes every season, so there’s always something fresh and exciting to discover.


Can I purchase specific clothing items separately?

Yes, you can purchase individual clothing items.


Is there a limit to the number of loot boxes I can buy?

No, you can purchase as many loot boxes as you like, subject to availability.


Do I need an account to buy loot boxes?

Yes an account is required, it can help you keep track of your purchases, rewards and offer store credit.


Are there any discounts for buying loot boxes in bulk?

Yes, we offer discounts on bulk purchases of loot boxes. Check our promotions for details. Or Contact us for a large order.


What happens if I receive duplicate items from different loot boxes?

Duplicates can occur, but they may have different attributes like color or size. You can redeem store credit for duplicate returns. Additionally, You can always trade them with others. We will soon feature a discord for trades to take place.


Can I gift a loot box to someone else?

Yes, you can purchase loot boxes as gifts and provide the recipient’s email address during checkout.


Is there a chance of getting exclusive or limited-edition items in loot boxes?

Yes, all loot boxes contain exclusive or limited-edition clothing items, however, probabilities vary.


How do I contact customer support if I have issues with my loot box purchase?

Visit our Contact Us page for assistance with any loot box-related concerns.


What payment methods are accepted for loot box purchases?

We accept major credit cards and secure online payment methods.


Are there age restrictions for purchasing loot boxes?

You must be of legal age in your jurisdiction to make purchases from our website.


Can I resell clothing items received from loot boxes?

Yes, you are free to resell any clothing items you acquire from loot boxes.


Are loot box contents updated regularly?

Yes, we frequently update loot box contents every season to keep the experience exciting and fresh for our customers.

 

 

TIER SYSTEM

What is the tier system for clothing on this website?

Our tier system categorizes clothing items into different levels of rarity, with each tier representing items of varying uniqueness and value.

How does the tier system work?

Clothing items are classified into tiers based on their rarity. Higher tiers typically feature more exclusive and limited-edition items.


Can I choose the tier of clothing I want to purchase?

Yes, you can browse and select clothing from different tiers based on your preferences and budget.


Are higher-tier clothing items more expensive?

Yes. Higher-tier clothing items tend to be priced higher due to their rarity and exclusivity.


Can I upgrade clothing items to a higher tier?

We don’t offer direct upgrades, but you can purchase clothing items from higher tiers separately.


Do clothing items from higher tiers have better quality?

While quality varies by brand and design, higher-tier items often feature premium materials and craftsmanship.


Is there a limit to the number of clothing items I can purchase from each tier?

No, you can purchase as many clothing items as you like from any tier, subject to availability.


Can I return or exchange clothing items from different tiers?

Our return and exchange policy applies to all clothing items, regardless of their tier.
Are tiered clothing items available for both men and women?

Yes, we offer tiered clothing options for both men and women.


How often are new clothing items added to each tier?

We regularly update our inventory every 3 months (per season) with new clothing items across all tiers to keep our selection fresh.


Do clothing items from higher tiers come with special benefits or features?

Some higher-tier clothing items may include exclusive features or benefits, such as limited editions or unique designs.


Can I mix and match clothing items from different tiers in a single order?

Yes, you can create a unique wardrobe by mixing and matching clothing items from different tiers in one order.


Is there a loyalty program for customers who purchase from higher tiers?

Not as of now, our loyalty program in the future rewards all customers, and daily actions can earn you more rewards.


Can I trade clothing items with other customers?

We don’t offer a direct trading system as of now, but you’re free to sell or exchange clothing items with other customers. We will soon feature a discord for trades to take place.


Are tiered clothing items available in all sizes?

Yes, we offer a wide range of sizes for clothing items in every tier to accommodate all our customers.


Are there exclusive promotions or discounts for higher-tier clothing items?

Yes, we occasionally offer exclusive promotions and discounts for higher-tier clothing items.


Can I gift clothing items from different tiers to someone else?

Absolutely, you can purchase clothing items as gifts and select from various tiers to suit the recipient’s style.


Do tiered clothing items come with different shipping options or fees?

Shipping options and fees are typically based on location and shipping method, rather than clothing tier.


How do I know which tier a clothing item belongs to?

Each clothing item on our website is clearly labeled with its respective tier.


Is there a limit to the number of clothing items I can own from the highest tier?

There’s no limit to the number of clothing items you can own from any tier per availability. You can build your collection as you like.

Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.

Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.

“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™

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